Frequently asked Questions

Will I receive an order confirmation?
An order confirmation will be emailed to you once your order is placed.

How long will delivery take for my order?
The information provided below is based on advice from our carriers and average shipping times to capital cities. Please allow extra time for remote and regional areas.

Location

Delivery Time(business days)

USA

4-7
Australia

6-8

Europe

3-5

Asia

5-15

Can I return a book if I’m not satisfied?
Yes, you may return orders within 30 days of receipt and receive a refund for the purchase price. Books must be in unused condition. Shipping costs are non-refundable. Please contact klantenservice@crow.nl or fill out the form on the contact page.

Can I use a Purchase Order?
CROWplatform does not accept purchase orders or bill customers. All orders must be paid for at the time of purchase via credit card.

What if I have other questions about the bookstore or my order?
Please contact klantenservice@crow.nl or fill out the form on the contact page.